Terms of Service

Overview

Welcome to Deccity. These Terms of Service govern your use of our website and the purchase of products and services from us.

Throughout these Terms, “Deccity”, “we”, “us” and “our” refer to the Deccity business. Our online store is powered by Shopify.

By accessing our website or placing an order, you agree to these Terms together with our Privacy Policy, Return and Refund Policy and other applicable store policies.

Nothing in these Terms affects your statutory rights under UK consumer law.

1. About Deccity

Deccity is a UK-based sole trader business supplying beds, mattresses and related products.

For legal business and contact information, please see Section 26 – Contact Information.

2. Our Products

We make reasonable efforts to ensure product descriptions, specifications, dimensions and images are accurate.

However:

• Colours may appear differently depending on your screen or device.
• Upholstered fabrics may show reasonable variations in shade, texture or appearance.
• Handmade or upholstered products may have minor variations resulting from manufacturing.
• Room-setting and lifestyle images may contain decorative items that are not included with your purchase.

Please read the individual product description carefully before ordering.

3. Sizes, Colours & Specifications

Customers are responsible for selecting the correct size, colour, fabric, storage configuration and other available options before completing an order.

Dimensions displayed on our website should be checked against your available bedroom space and property access.

If you require clarification, please contact Deccity before ordering.

4. Custom & Made-to-Order Products

We may offer beds, mattresses and other products manufactured to individual customer specifications, including non-standard dimensions or personalised requirements.

Customers are responsible for checking and confirming their requested measurements and specifications before placing a bespoke order.

Statutory change-of-mind cancellation rights may not apply to goods genuinely made to a customer's individual specifications or clearly personalised.

This does not affect your statutory rights where goods are faulty, damaged or not as described.

5. Orders

When you submit an order, you are making an offer to purchase the products in your basket. Your order is accepted when we confirm acceptance.

We may be unable to accept an order where:

• Product information or pricing contains an obvious error.
• A product or selected option is unavailable.
• Additional information required to fulfil the order has not been provided.
• We cannot reasonably fulfil the order.

If we cannot accept an order, we will contact you and refund any applicable payment already taken.

Please check your order carefully before submitting it.

6. Prices & Payment

Prices displayed on our website are shown in Pounds Sterling (£).

The total price payable will be displayed at checkout before you confirm your purchase.

Available payment methods will be shown at checkout.

Optional paid services, including professional assembly, will be clearly identified before purchase.

We reserve the right to correct genuine pricing errors. If an error affects an order already submitted, we will contact you where required before proceeding.

7. Delivery

Deccity offers fast, free delivery to eligible UK addresses, subject to our Delivery Service terms and any exclusions communicated before purchase.

Our beds are generally delivered through our in-house delivery service rather than standard third-party parcel couriers.

Delivery dates and time slots are estimates provided in good faith. If circumstances outside our reasonable control cause a delay, we will endeavour to keep you informed.

8. Delivery Access

Customers are responsible for ensuring there is adequate access for their order.

Before ordering, please consider:

• Entrance doors.
• Hallways.
• Staircases and landings.
• Lifts.
• Parking or building restrictions.
• Access to the intended room.
• Product dimensions.

Please inform us of significant access restrictions before delivery.

If delivery cannot reasonably be completed because the product does not fit or relevant access restrictions were not disclosed, additional collection or redelivery charges may apply where permitted by law.

9. Room-of-Choice Delivery & Assembly

Where reasonably possible, eligible orders may be delivered to your room of choice, subject to safe and suitable access.

Larger or heavier products may require a two-person delivery team.

Professional assembly may be available for an additional charge on eligible products.

Assembly-service charges may be non-refundable once the service has been fully performed, subject to your statutory rights.

10. Inspection on Delivery

Customers should inspect their order carefully upon delivery for reasonably identifiable visible damage.

You may be asked to sign a delivery acknowledgement confirming the apparent condition of the goods.

Please:

• Inspect the product and packaging.
• Check that the correct products have been delivered.
• Inform our delivery team of any visible damage.
• Ensure visible issues are recorded before signing.

Signing the delivery acknowledgement confirms the outcome of the reasonable visual inspection at delivery. It does not remove or restrict your statutory rights, including for faults that could not reasonably have been identified at delivery.

11. Statutory Cancellation Rights

For eligible standard products purchased online, consumers generally have a statutory right to cancel without giving a reason within 14 days after receiving the goods.

You must notify Deccity within the applicable cancellation period if you wish to exercise this right.

For eligible change-of-mind cancellations:

• You are responsible for the direct cost of returning the goods.
• You may arrange an appropriate return yourself, subject to agreeing the return arrangements with us.
• Alternatively, where you ask Deccity to arrange collection, the direct collection cost is £70.
• The £70 charge is a collection cost and is not a cancellation or refund penalty.

The £70 collection charge will not apply where Deccity is legally responsible for the return cost, including where applicable because goods are faulty, damaged or not as described.

Customers must take reasonable care of goods while they are in their possession. Where handling beyond what is reasonably necessary has reduced the value of the goods, an appropriate deduction may be made where permitted by law.

Nothing in this section limits your statutory rights.

12. Mattress Hygiene

For hygiene reasons, mattresses that have been unsealed after delivery may not be eligible for change-of-mind cancellation where the applicable legal hygiene exception applies.

This does not affect your statutory rights where a mattress is faulty, damaged or not as described.

13. Returns & Refunds

Full return arrangements are set out in our Return and Refund Policy.

Where applicable:

• Customers are responsible for direct return costs on eligible statutory change-of-mind returns.
• Deccity can arrange collection for £70 where applicable.
• Refunds will normally be issued to the original payment method.
• Custom-made and personalised products may have different cancellation and return rights.

Refunds will be processed within the timeframe required by applicable law.

14. 2-Year Warranty

Eligible Deccity beds include a 2-year warranty covering qualifying manufacturing defects in materials and workmanship.

The warranty does not normally cover:

• Normal wear and tear.
• Accidental damage.
• Misuse or neglect.
• Staining or liquid damage.
• Damage caused by incorrect assembly.
• Unauthorised alterations or modifications.
• Damage resulting from inappropriate storage or use.

Our 2-year warranty is provided in addition to your statutory consumer rights.

15. Website Information

We aim to keep information on our website accurate and current.

Occasionally, information may contain typographical errors, inaccurate availability information or other mistakes. We may correct errors and update information where appropriate.

Nothing in this section limits rights customers have under applicable consumer law.

16. Intellectual Property

Unless otherwise stated, Deccity's original branding, text, graphics, logos, product imagery and other website content are owned by or licensed for use by Deccity.

Content may not be copied, reproduced, distributed or commercially exploited without permission except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

17. Acceptable Use

You must not use our website:

• For unlawful or fraudulent purposes.
• To transmit malicious software or harmful code.
• To interfere with the operation or security of the website.
• To attempt unauthorised access to systems or information.
• To infringe the rights of Deccity or third parties.
• To submit deliberately false or misleading information.

We may take reasonable steps to protect our website and customers against misuse.

18. Third-Party Services & Links

Our website may contain services, payment facilities, applications or links operated by third parties.

Separate terms and privacy policies may apply when you use third-party services.

We are not responsible for independent third-party websites that we do not control.

19. Relationship With Shopify

Deccity is powered by Shopify, which enables us to provide our online store and related services.

However, purchases made through our store are made directly with Deccity. Shopify is not the seller of beds, mattresses or other products purchased from Deccity and is not responsible for fulfilling your order.

20. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

Because our online store is powered by Shopify, certain information may also be processed by Shopify and other service providers necessary to operate our store, process payments, fulfil orders and provide related services.

21. Reviews & Customer Content

Where customers submit reviews, photographs, comments or other content to Deccity, they confirm that they have the right to provide that material.

Submitted content must not:

• Be deliberately false or misleading.
• Infringe another person's rights.
• Contain unlawful or abusive material.
• Contain malicious software.

Where legally permitted, we may display genuine customer feedback submitted to us for the purposes of promoting or improving Deccity.

22. Liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing in these Terms is intended to exclude or restrict liability for:

• Death or personal injury caused by negligence where liability cannot lawfully be excluded.
• Fraud or fraudulent misrepresentation.
• Your statutory rights relating to faulty, damaged or misdescribed goods.
• Any other liability that cannot legally be excluded.

23. Events Outside Our Reasonable Control

We will not be responsible for failure or delay caused by events genuinely outside our reasonable control where permitted by law.

Where such an event materially affects your order, we will take reasonable steps to communicate with you and minimise disruption.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services or applicable legal requirements.

The Terms applicable to an order will generally be those in effect when the relevant contract was entered into, except where a change is required by law.

25. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.

Nothing in these Terms removes any rights you have regarding where legal proceedings may be brought.

26. Contact Information

Questions regarding these Terms, an order, or our products can be sent to:

Trading name: Deccity
Proprietor: ADEEL AHMED
Business address: 2 MANOR ROAD, WESTTOWN, DEWSBURY, WF13 2PX
Email: info@deccity.com