Frequently Asked Questions
Do you offer custom-size beds and mattresses?
Yes. We can accommodate custom bed and mattress sizes outside our standard dimensions. Contact us with the width and length you require, and our team will confirm availability and provide a personalised quote.
What bed sizes do you offer?
Our standard range includes Single, Small Double, Double, King and Super King sizes. Available sizes may vary depending on the product. Custom dimensions may also be available on request.
What colours and fabrics are available?
Our beds are available in a selection of colours and upholstery fabrics. Available options are shown on each product page. If you're looking for something specific, contact us and we'll be happy to check what's available.
Do you offer ottoman storage beds?
Yes. Selected Deccity designs are available with an ottoman storage option, providing convenient storage underneath the mattress while keeping the appearance of an upholstered bed.
Can I add drawers to my bed?
Selected divan beds can be configured with drawer storage. Available drawer options will be displayed on the relevant product page.
Is delivery free?
Yes. We offer fast, free delivery to eligible UK addresses. Any exceptions or additional charges will be made clear before your order is completed.
Who will deliver my bed?
We operate an in-house delivery service, so we don't simply hand your bed over to a standard third-party courier. Your order can be delivered by the people who make your bed, giving us greater control over how it is handled from manufacture to your home.
Will I receive a delivery time slot?
Yes. We'll provide an estimated delivery time slot by SMS and/or email before delivery so you know when to expect your order.
Can my bed be delivered to my room?
Where reasonably possible, we can deliver your bed to your room of choice, subject to safe and suitable access. Please make sure doorways, hallways and staircases provide sufficient clearance before ordering.
Can you assemble my new bed?
Yes. Professional assembly is available at an additional cost on eligible beds. Where selected, our team will assemble your bed following delivery.
Do you offer free fabric swatches?
Yes. We offer free fabric swatches so you can see and feel your chosen fabric and colour before ordering. Contact us with the swatches you'd like and we'll arrange for them to be sent to you.
What warranty do I receive?
Eligible Deccity beds include a 2-year warranty covering qualifying manufacturing defects in materials and workmanship. This is provided in addition to your statutory consumer rights.