Returns, Refunds & Warranty

At Deccity, we want buying your new bed or mattress to feel straightforward and reassuring. Our returns and warranty policies are designed to give you confidence while ensuring products are treated responsibly.

Change of Mind Returns

Changed your mind? Contact us as soon as possible and we'll help you understand your options.

For eligible returns:

1. The product must be in its original condition.
2. It must be free from damage, stains and marks.
3. Original packaging should be retained and used where reasonably required.
4. Beds must be properly dismantled and securely packaged for collection.
5. Returned products must be suitable for resale.

Where handling or damage has reduced the value of a returned product, we may make an appropriate deduction from the refund where permitted by law.

Custom & Made-to-Order Products

Products manufactured specifically to your requirements — including non-standard bed or mattress dimensions and other personalised specifications — cannot normally be returned simply because you've changed your mind.

This does not affect your statutory rights if your product is faulty, damaged or not as described.

Inspecting Your Order on Delivery

When your order arrives, please inspect the items carefully for visible damage before confirming receipt.

Before signing, please:

1. Check the packaging for significant damage.
2. Inspect the product for visible tears, marks or damage.
3. Check that the correct items have been delivered.
4. Tell the delivery team immediately if you notice a problem.
5. Make sure any visible issue is recorded before signing.

If you subsequently discover a fault that could not reasonably have been identified during delivery, please contact us promptly. Signing the delivery acknowledgement does not affect your statutory rights regarding genuine faults or defects discovered later.

Photographs may be requested so we can investigate and resolve the issue quickly.

2-Year Warranty

Eligible Deccity beds are protected by a 2-year warranty against manufacturing defects in materials and workmanship, beginning from the date of delivery.

The warranty does not cover normal wear and tear, accidental damage, stains or liquid damage, misuse or neglect, incorrect assembly, inappropriate storage, or unauthorised alterations.

Where a valid warranty claim is confirmed, we'll provide an appropriate solution depending on the nature of the problem.

Our warranty is additional to, and does not replace, your statutory consumer rights.

Cancellations

Need to cancel? Contact us as quickly as possible.

Standard orders may be cancelled in accordance with your applicable cancellation rights.

For custom or personalised products, cancellation rights may be restricted once manufacturing has begun.

Delivery Access & Products That Don't Fit

Before ordering, please check that your chosen bed will fit through entrance doors, hallways, staircases, landings, lifts and the entrance to your chosen room.

If delivery cannot be completed because the product does not fit or important access restrictions weren't disclosed, collection or redelivery charges may apply.

If you're unsure, contact Deccity before ordering and we'll be happy to discuss access with you.

Professional Assembly & Returns

If you've selected our professional assembly service, our team will assemble your eligible bed following delivery.

If you later return the bed, it must normally be fully dismantled and securely packaged before collection. Completed assembly-service charges may be non-refundable where permitted by law.

Refunds

Once your returned product reaches us, we'll inspect its condition.

If your return is approved, your refund will be made to the original payment method. We'll confirm when it has been processed, although your bank or payment provider may require additional working days for the funds to appear.

Free Fabric Swatches

Choosing upholstery online can be difficult, so we offer free fabric swatches to help you see and feel your chosen fabric and colour before ordering.

Contact us with the swatches you're interested in and we'll arrange for them to be sent to you.

We're Here to Help

If something isn't right, contact Deccity first. We'd much rather understand the problem and find an appropriate solution than make the returns process unnecessarily difficult.

Nothing in this policy limits or excludes your statutory rights under UK consumer law.