Shipping policy
Delivery Times
Most orders are delivered within approximately 7–10 working days from the date the order is placed.
As many of our products are made to order, delivery times may occasionally vary depending on the product, manufacturing requirements and delivery location.
We will contact you regarding delivery arrangements once your order is ready.
Where circumstances outside our reasonable control cause a delay, we will make reasonable efforts to keep you informed.
In-House Delivery
Unlike many online retailers, we do not routinely hand our beds over to standard third-party parcel couriers.
Your order is handled by our own delivery operation and can be delivered by the people who make your bed, helping us maintain greater control over how your order is handled from manufacture through to delivery.
Delivery Areas
Our standard free delivery service covers Mainland Great Britain, including most addresses in England, Scotland and Wales.
Our standard delivery service does not currently cover:
- Northern Ireland
- Republic of Ireland
- Isle of Man
- Channel Islands
- Offshore UK islands
However, depending on your location and order, we may still be able to arrange delivery outside our standard delivery area.
If you're unsure whether we can deliver to your address, simply contact us at info@deccity.com with your postcode and we'll be happy to check.
For locations outside our standard delivery area, additional delivery charges may apply. We will confirm delivery availability and any applicable charge with you before proceeding with the order.
Delivery Times
Estimated delivery times may vary depending on the product, availability, manufacturing requirements and delivery location.
Where a specific delivery timeframe has been agreed with you, we will aim to deliver within that period.
We will contact you regarding delivery arrangements once your order is ready.
Delivery Day & Time Slot
Before delivery, we will provide an estimated delivery time slot by SMS and/or email using the contact details supplied with your order.
Delivery times are estimates and may occasionally be affected by traffic, weather, previous deliveries or circumstances outside our reasonable control.
Where a significant delay occurs, we will make reasonable efforts to keep you informed.
Room-of-Choice Delivery
Where reasonably possible, your order can be delivered to your room of choice, subject to safe and suitable access.
Depending on the size and weight of your order, delivery may be completed by a two-person delivery team.
Professional Assembly
Professional bed assembly may be available on eligible products for an additional charge.
Where assembly is selected, our team will deliver the product to the agreed room, subject to suitable access, and assemble the bed.
Any applicable assembly charge will be clearly shown or agreed before the service is purchased.
Access Requirements
Customers are responsible for ensuring their order will fit safely through the property and into the intended room.
Please check:
- Doorways and entrances
- Hallways
- Staircases and landings
- Lifts
- Access to the intended room
- Parking and building restrictions
Please inform us before delivery of any significant access restrictions.
If delivery cannot be completed because the product does not fit or relevant access restrictions were not disclosed, additional collection or redelivery charges may apply where permitted by law.
Missed Deliveries
Someone must be available to receive the order during the agreed delivery period.
If our team is unable to complete delivery because nobody is available or access cannot be provided, a redelivery charge may apply.
We will contact you to arrange another delivery where appropriate.
Inspecting Your Order
We ask customers to inspect their order for reasonably identifiable visible damage when it is delivered.
Any visible damage should be reported to the delivery team and recorded before signing the delivery acknowledgement.
Signing confirms the outcome of the reasonable visual inspection at delivery and does not affect your statutory rights, including in relation to faults that could not reasonably have been identified at the time.
Damaged or Faulty Goods
If you discover that an item is faulty, damaged or not as described, please contact us as soon as reasonably possible at info@deccity.com.
We may request photographs or other information to help us investigate and resolve the issue.
Your statutory consumer rights are not affected by this policy.
Contact Us
For questions about delivery or to check whether we can deliver to your postcode, contact:
Email: info@deccity.com